The chat support feature in a mobile app allows a user to interact with a company or service support via text messages. Key features and capabilities of this feature include:
Instant responses: users can quickly get answers to their questions in real time, which increases satisfaction and loyalty.
Convenience benefits: chat support is available at any time, providing convenience of communication without the need to call or send emails.
Interface: chat support is presented in the app as a special “Chat Support” button in the user profile, users can enter their messages and receive responses from operators.
Communication history: the app stores chat history, allowing the user to view previous conversations and return to them if necessary.
Notification system: users can receive notifications about new messages, allowing you not to miss important information.
The chat support feature helps to improve customer interaction, improve the level of service and quickly resolve issues that arise.
